Become a Customer
BNSF strives to make your shipping experience as easy and seamless as possible. You can rely on us to help walk you through the step-by-step process of becoming a customer. Whether you're shipping one load or 1,000 loads, single cars or dedicated trains, we make doing business with BNSF simple.
Tell us a little about what you are shipping to learn more about the process of becoming a customer, what information you'll need and how to get started.
Please answer the question above to learn more about becoming a customer.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
When you contact BNSF, one of our coal shipping experts will walk you through all the basics of getting started, including: shipping agreements, establishing credit, insurance agreements, coal shipping regulations and so on. We'll help you with all the details and get you and your shipments on their way.
Your Coal Contact:
- Michelle Legg, Tel: 817-867-6337
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Not Rail Served?
For help in establishing, expanding or relocating your next site, please contact:
| Name | Contact |
|---|---|
| George Pacocha george.pacocha@bnsf.com |
Tel: 817-867-6584 |
Here's a list of items and information you'll need on hand to get you started.
- Where you will be shipping from/to (mine and receiver)
- Amount you will be shipping
- Unloading time
- Your timeframe, including deadlines and milestones
- Your rail equipment needs
- Name of freight payer
- What commodities you are shipping (Utility Coal or Industrial Coal)
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling right away.
Your Coal Contact:
- Michelle Legg, Tel: 817-867-6337
When you contact BNSF, one of our industry experts will walk you through the entire process of becoming a customer, including: shipping contracts, credit applications, insurance agreements and so on. Whether you own/lease shipping equipment or need help finding an intermodal equipment partner, we will walk you through the necessary decisions to get you going.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Need to locate your distribution center near a BNSF intermodal facility?
Our Economic Development team can help you establish, expand or relocate your next distribution center or warehouse near a BNSF logistics park. Talk to us today!
Based on whether you own your own equipment or not, here's a list of items and information you'll need on hand to get you started.
- Current traffic flows
- Amount you will be shipping
- Type of service needed
- Location of any distribution centers
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies | Deanna Brice deanna.brice@bnsf.com |
Tel: 817-867-6404 |
| Overseas Carriers and Tank Containers | Jim DeBacker jim.debacker@bnsf.com |
Tel: 817-867-6571 |
| Temperature-Controlled Trailers/Containers | Mel Heard meldee.heard@bnsf.com |
Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Lisa Cassidy lisa.cassidy @bnsf.com |
Tel: 817-867-6117 |
| 2 | Michael Engstrom michael.engstrom @bnsf.com |
Tel: 817-867-6504 |
| 3 | Drew Hart drew.hart @bnsf.com |
Tel: 817-867-6145 |
| 4 | Jarred Howard jarred.howard @bnsf.com |
Tel: 817-867-6228 |
| 5 | Shundrekia Stewart shundrekia.stewart @bnsf.com |
Tel: 817-867-6513 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
When you contact BNSF, one of our industry experts will walk you through the entire process of becoming a customer, including: shipping contracts, credit applications, insurance agreements and so on. Whether you own/lease shipping equipment or need help finding an intermodal equipment partner, we will walk you through the necessary decisions to get you going.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Need to locate your distribution center near a BNSF intermodal facility?
Our Economic Development team can help you establish, expand or relocate your next distribution center or warehouse near a BNSF logistics park. Talk to us today!
Based on whether you own your own equipment or not, here's a list of items and information you'll need on hand to get you started.
- Current traffic flows
- Amount you will be shipping
- Type of service needed
- Location of any distribution centers
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies | Deanna Brice deanna.brice@bnsf.com |
Tel: 817-867-6404 |
| Overseas Carriers and Tank Containers | Jim DeBacker jim.debacker@bnsf.com |
Tel: 817-867-6571 |
| Temperature-Controlled Trailers/Containers | Mel Heard meldee.heard@bnsf.com |
Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Lisa Cassidy lisa.cassidy @bnsf.com |
Tel: 817-867-6117 |
| 2 | Michael Engstrom michael.engstrom @bnsf.com |
Tel: 817-867-6504 |
| 3 | Drew Hart drew.hart @bnsf.com |
Tel: 817-867-6145 |
| 4 | Jarred Howard jarred.howard @bnsf.com |
Tel: 817-867-6228 |
| 5 | Shundrekia Stewart shundrekia.stewart @bnsf.com |
Tel: 817-867-6513 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Not Rail Served?
For help in establishing, expanding or relocating your next site, please contact:
| Name | Contact |
|---|---|
| Mike Ray michael.ray@bnsf.com |
Tel: 817-867-6522 |
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Nannette Samuelson, Tel: 817-867-6599
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Not Rail Served?
For help in establishing, expanding or relocating your next site, please contact:
| Name | Contact |
|---|---|
| Mike Ray michael.ray@bnsf.com |
Tel: 817-867-6522 |
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Nannette Samuelson, Tel: 817-867-6599
When you contact BNSF, one of our automotive shipping experts will walk you through the basics of getting started, including: shipping contracts, establishing credit, insurance agreements, the Auto Rules & Policies Guide and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Here's a list of items and information you'll need on hand to get you started.
- Shipping information (Origin / Destination)
- Type of multilevel equipment needed (Bilevel, Trilevel, or Auto-Max®)
- Amount of vehicles to be shipped
- Type of vehicles to be shipped (New or Used)
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within one business day.
Your Automotive Contact:
- Steve Chavez, Tel: 817-867-6463
When you contact BNSF, one of our industry experts will walk you through the entire process of becoming a customer, including: shipping contracts, credit applications, insurance agreements and so on. Whether you own/lease shipping equipment or need help finding an intermodal equipment partner, we will walk you through the necessary decisions to get you going.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Need to locate your distribution center near a BNSF intermodal facility?
Our Economic Development team can help you establish, expand or relocate your next distribution center or warehouse near a BNSF logistics park. Talk to us today!
Based on whether you own your own equipment or not, here's a list of items and information you'll need on hand to get you started.
- Current traffic flows
- Amount you will be shipping
- Type of service needed
- Location of any distribution centers
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within two business days.
| Area | Name | Contact |
|---|---|---|
| Motor Carriers (Truckload) and Intermodal Marketing Companies | Deanna Brice deanna.brice@bnsf.com |
Tel: 817-867-6404 |
| Overseas Carriers and Tank Containers | Jim DeBacker jim.debacker@bnsf.com |
Tel: 817-867-6571 |
| Temperature-Controlled Trailers/Containers | Mel Heard meldee.heard@bnsf.com |
Tel: 817-867-6966 |
Beneficial Cargo Owner Contacts
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Lisa Cassidy lisa.cassidy @bnsf.com |
Tel: 817-867-6117 |
| 2 | Michael Engstrom michael.engstrom @bnsf.com |
Tel: 817-867-6504 |
| 3 | Drew Hart drew.hart @bnsf.com |
Tel: 817-867-6145 |
| 4 | Jarred Howard jarred.howard @bnsf.com |
Tel: 817-867-6228 |
| 5 | Shundrekia Stewart shundrekia.stewart @bnsf.com |
Tel: 817-867-6513 |
Or, fill out a short questionnaire and someone from BNSF will contact you to answer all of your questions.
The fields marked with an asterisk (*) are required.
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
When you contact BNSF, one of our agricultural shipping experts will walk you through all the basics of getting started, including: shipping contracts, establishing credit, insurance agreements and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary greatly depending on approvals and urgency.
Not Rail Served?
For help in establishing, expanding or relocating your next site, please contact:
| Name | Contact |
|---|---|
| Mike Ray michael.ray@bnsf.com |
Tel: 817-867-6522 |
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping (hazardous materials, etc.)
- Where you will be shipping from/to
- Amount you will be shipping and seasonality
- Infrastructure and service needs
- Business and credit information
When you contact BNSF, you can expect a quick response that will have your request rolling within 72 hours. We'll help you with all the details and get you and your shipments on their way.
Grains and Feed Contact
- Nannette Samuelson, Tel: 817-867-6599
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
When you contact BNSF, one of our shipping experts will show you that rail is a competitive shipping option, whether or not you ship to or from a rail-served facility. We are here to walk you through all the basics of getting started, including: signing-up with BNSF, establishing credit, registering for on-line tools and so on. We'll help you with all the details and get you and your shipments on their way.
General time for setup and processing is approximately two weeks, but this can vary depending on approvals and urgency.
Not Rail Served?
- If you are not directly served by a railroad and need delivery by truck, consider using one of our premier transloaders or BNSF Logistics.
- You can also work with our Economic Development team to establish or expand your next site. Talk to us today!
Here's a list of items and information you'll need on hand to get you started.
- What commodities you are shipping
- Where you will be shipping from/to
- Amount you will be shipping
- Shipper/receiver names and addresses (locations don't have to be rail served)
- Name of freight payer
- Business and credit information
When you contact BNSF, you can expect a timely response that will have your request rolling within two business days.
Territories are based on customer headquarters location, please contact the corresponding industry expert in the contact list below the map:
| Name | Contact | |
|---|---|---|
| 1 | Josh Willis joshua.willis @bnsf.com |
Tel: 817-867-6865 |
| 2 | Chase Arthur charles.arthur @bnsf.com |
Tel: 817-867-6813 |
| 3 | Jill Ellis jill.ellis @bnsf.com |
Tel: 817-867-6963 |
| 4 | Vacant carrie.whitman @bnsf.com |
Tel: 817-867-6204 |
